1. Do I need to send a deposit for the work? What is your refund policy?
Ans: Our design team start your design project only when we receive your deposit (50% of the project) and the order confirmation. The final balance should be paid after the completion of the design project. If the work has already begun on your project, there will be no refund.
2. What type of payments do you accept?
Ans: We accept cheque in Hong Kong Dollars (for Hong Kong customers), bank deposit or bank wire transfer, credit card payment or PayPal (via internet).
3. What do I need to do if I would like to start now?
Ans: It is important that you really know your requirements so that we may provide the solutions suitable for your needs. The first step is to complete the Customer Requirement Analysis and the order form which is obtained from our website. Then, we will evaluate and quote based on your web requirements. Your next step is to sign up, make payment of the deposit, and provide information and pictures. After receipt of the deposit, order confirmation and the site contents, our design team will start your project.
4. What should I provide for the work?
Ans: We need the content text, your logo, and the pictures. Please provide your information in Ms Word format (font Arial, size 12) and the images in jpg format (at least 72dpi ). If you are not sure, please provide us and we may try to adjust the size for you.
5. How long does it take for a design to be completed?
Ans. The design work has a scheduled time for release. The schedule is attainable provided you have all the text content, logo's, and pictures available when you sign up and respond to our revisions in a timely manner.
6. Who owns the copyright of the designed site and its elements?
Ans: Upon completion and final approval for the website design, it is your website and owned by you.
7. What makes you different from hundreds of Web design companies out there?
Ans: We concern not only the web design but also the usability of the web site. Some designers prefer to use frame, flash presentation, image maps, and many large pictures, hence causing search engines’ indexing problems and visitors waiting for big images to load. Our purpose is to design the search engine friendly web sites for our customers.
8. Do I have to host with you?
Ans: No. The Web Design Package is offered as a stand alone product separate from our hosting service. If your site is completed in HTML codes, we will provide you the source codes when the web design project is completed and fully paid. Then you may upload it on to your own host. For the CMS (Content Management System) web design, we may set up the website on your specified web server if it meets the CMS requirements.
9. What is the advantages to host with you?
Ans: It is inexpensive with fast loading speed. It is important that we only offer the hosting service to our web design customers. Hence, we are at a better position to prevent the site accidently banned from search engines due to inappropriate contents and/or black hat SEO techniques used by other web sites hosted in the same web server.
10. Is it any restriction for Chinese website hosting?
Ans: It requires to have an ICP licence, which is issued by China's Ministry of Information Industry (MII) to host a website in mainland China. In order to get an ICP licence, you need to have a legal presence in China. If you do not have a company in China, the alternative is to host your Chinese website in one of China's special administrative regions - Hong Kong or Macau.